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Returns will be accepted for a period of thirty days after your purchase. We apply the following procedure for returns:
We do not charge you for a return, nor will DPD charge you for dropping of your returns. At the DPD distribution point you will receive a ‘receipt of delivery’. This document is regarded as proof you have returned articles to Constyle.
RETURN FOR EXCHANGE
Would you like to return an article for exchange? Please follow the Returns procedure and place a new order for the articles you would like to purchase.
RETURN TO POSTAL ADDRESS
Would you like to return articles to our postal address? This is possible, but applicable fees will be for your own account.
Our postal address:
3047 AV Rotterdam
We apply the following conditions to returns of an online order:
We will refund the amount of the returned articles within ten working days after we have processed your return. In case you have selected Klarna as a payment method, we will deduct the amount of the returned articles from your invoice.
Constyle has the right to postpone payment of your refund until we have received the articles or you have proven that the articles were returned to us properly.
Attention: we will not refund shipment costs you have paid to return the goods to us.
Did you receive a wrong or damaged article? We kindly ask you to give us notice of such an event within two months after the date of your order. Do you have another complaint? Please give us notice as soon as possible.
Please send your complaints by e-mail: email@example.com
We will process your complaint and notify you within 5 working days. We will send you a confirmation after we have received your complaint.
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